written by MaryOli on 25/03/2016
Do not use this site!!!
I booked a senior railcard to London, and realised straight after when they sent the confirmation email that it didn't include underground travel, so I rang to cancel. I was informed by the rather rude customer service assistant that the £8.20 ticket would cost £10 to cancel due to 'admin' charges and my only option was to book another ticker, which was not an option as they didn't do any tickets which included an underground ticket - So basically no refund even though I called straight away and explained I had made a mistake, never use these people