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★☆☆☆☆

“Left me on hold while they went home”

written by BrentPierce on 21/03/2016

Called to find out when the collections driver would arrive. They put me on hold at 16:55 and then after 20 minutes I cancelled the call and rang them back. The offices were closed and it appears they went home leaving me on hold. It took 6 calls to BMW / Mini and a call from a BCA manager to resolve the issue.

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