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“worst customer experience eva”

written by AlexaMolloy1949 on 15/03/2016

I have been with tesco credit card for a long time.. I spend they bill me all good.. But when I have cause to call them I experience the worst customer service ever.. They cancelled my card last Friday..as there was a transaction that I did not recognise.. They immediately cancelled my card and said another would be with me in 8 days.. 11 days on I have not received a card so I called only to be told that a number had been issued but a card not received. They would reissue and I would have to wait another 8 days!! I rely heavily on my card and I told them this when they cancelled. They can not send it out earlier even though they have admitted it is their mistake and if I hadn't called it would never have been realised. I am so angry.. Anyone suggest another card where you actually feel valued and listened to as a customer?

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