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“Not attentive”

written by Burnsfn1955 on 15/03/2016

I visited Scrivens, Sevenoaks. Very quiet in there which surprised me as all other optitions busy. I went primarily as I was experiencing difficult with distances at night whilst driving. This was completely ignored and told my vision was'okay'. I already wear glasses for reading/computer work and have done for many years. They tested my eyes and the prescription turned out to be exactly the same as my previous one, but was not advised of this. I did get new specs from them as liked the frames but have to say they are not ideal. I was not advised I needed distance glasses, but was advised I needed further investigation by an opthalmologist due to pressure behind one eye. On visiting the opthalmologist some three weeks later, there was no pressure behind the eye but I do need distance glasses. I had to pay for a further eye test to determine the strength of glasses needed for driving. Luckily the opthalmologist worked for a very good opticians and an in depth examination of both eyes was carried out where in fact there is a problem with my optical nerve. I now have my distance glasses with anti-reflective coating and they are great and my night driving feels safer. I have complained to Scrivens, their customer service leaves a lot to be desired and even after a conversation with the area manager this has not been resolved. A written apology would have been good but not even that. The worse opticians I have ever visited. The testing optician was not very thorough and only had my field test when collecting my glasses! What good would it have been then? DO NO I repeat DO NOT use Scrivens - any branch as you will not get the correct service.