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“the worst car rental experience”

written by on 12/03/2016

The service is unfortunately not adequate when working with Green Motion in London Stansted:
1) web-site and voucher do not specify the closing time, as a consequence i was left without car because "i was late", pity that the concept of "late" is not specified anywhere (nor in the website that enables any time renting, nor in the voucher);
2) your partner green motion has a terrible agreement with the shuttle provider that considers green motion customer as a liability to take in;
3) green motion has virtually no customer care, only a recorded voice, on the other hand, cartrawler has an answering customer care, after 3 calls trying to book another car i gave up, it was impossible to get a car as it was too late...unfortunately the customer care only gives you the numbers to call to rent a car, does not rent it for you.
Please find more reliable partner if you don't want to lose clients.