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★☆☆☆☆

“HORRENDOUS CUSTOMER SERVICE”

written by 446Shields on 08/03/2016

After being a loyal customer to this company for 15 years I decided to upgrade. Couldn't be simpler using the my Vodafone service. How wrong can you be? After two days the new upgrade had not appeared on the account, called them, one hour later, Oh no problem Sir, I will activate this for you right now. Another day passed, tried online help, useless. Drove to nearest Vodafone shop, 25 miles away, one hour wait in the queue, actually spoke to a nice helpful person, who did the upgrade there and then. I then went over to Spain for 10 days, did not use the eurotraveller or any data, kept receiving txts saying I owe them £26.40, funny that as all the years I have used this company I have never ever paid them myself, all comes straight out of my account by direct debit. I have spent another two and a half hours today speaking to several people on the phone, listening to hold music and then being cut off. I have received a txt from them, this is hilarious and exactly as written by the person I dealt with . "Hello, Regarding your call today the has dropped and I did try to call you back but I hadn't went through so onto the matter we were discussing the number for our service, thanks for your call today FORM XXX." What a complete load of double rubbish, the guy I spoke to was English, he cant even write a coherent sentence.
They are truly not bothered about their customers, they do not care. Lets hope they go bust! They deserve to! I still now have to waste further time, but you know what I am going to cancel the contract and get another mobile company for my calls and data. Vodafone your are rubbish rubbish rubbish

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