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★☆☆☆☆

“You cannot contact them by phone or live chat”

written by on 02/03/2016

About one month ago I put in a VIN and received information from the Carfax website that the VIN was legit. Today I purchased a report, put in the same VIN, and it states "wrong VIN number".

You cannot phone Carfax as a consumer. So I called as a dealer and was told that since I am a consumer, I must use the live chat feature of the website. So, 30 minutes later, I'm still waiting for a Live Chat agent.

I tried "Decodethis.com" and it showed the VIN to be legit.

Stay away from Carfax.

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