written by on 02/03/2016
After transfer to first utility in August to pay by monthly Paper bill
the process has been a nightmare. I receive first 3 bills for dual fuel
The electricity details had been entered incorrectly hence bills were wrong After 20 phone calls & emails to resolve problem (5 hours on phone ) nothing happens Plenty of promises All accept their fault all blame back office ??
I am now 4months behind with payment having not received any bills
more promises today which so far have come to nothing