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★☆☆☆☆

“Items broken when delivered inside box”

written by Petersonrd130 on 02/03/2016

We ordered a number of large items from this company. It took a few days to get all all the items unwrapped. The last item was a three drawer pedestal which had the top broken off and various large pieces of wood broken off. Contacted this company by phone three times before we spoke to any one, It took at least 30 minutes each time to get a response and when we got trough they refused to do an exchange of item without pictures,

We took pictures only to find that the on site damaged goods form does not work so we are still not able to get this company to contact us about getting a replacement unit.

will not be ordering any more goods until this is resolved by replacing the smashed unit.

Very poor backup/support and impossible to contact. Harvey St Claire. Thornbury.

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