written by madstal on 21/02/2016
We had Aviva for many years at the suggestion of our Broker, however once we installed Solar Panels for the Microfit program they jacked up our rate almost $800 as they now consider that a home business! We stayed with them an extra year and paid their crazy premium, but this year at renewal when they wanted almost $6k for our home, we had to go with another company under $4k and they treat the panels as a $50 extension, not $800 live Aviva. No claims experience to speak of. Customer Service seemed to be non existent to try and rationalize with them, by Broker kept getting stone walled apparently.