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★☆☆☆☆

“Rubbish service”

written by Leanner1981 on 19/02/2016

3 years ago I ordered a full bathroom suite for my 1 bedroom flat. Was told on the emailed invoice that I would receive a delivery time the day before delivery, but when it got to evening time I still hadn't received a call. So I called them. I was then told that there wasn't an order on the system. After a long search on their system they found my order but couldn't give me a delivery time. So I left it. The following morning I still hadn't heard from them, so I called at 8am on the dot, and was told again that there wasn't an order on their system. After another long search, they found the delivery but couldn't tell me when it would be delivered. Plumber had to be told to go, and after speaking to both Victoria plumb and the courier company on multiple occasions that day, they finally found my order but it then couldn't be delivered for 4 days. I then had an entire bathroom suite in my living room of my 1 bedroom flat for 3 weeks as the plumber had other jobs lined up.
Now I have moved house and my partner has used Victoria plumb again for our new bathroom which was delivered this morning. Yet again the electric shower and toilet seat are missing. Customer service for this company is appalling.

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