Written on: 20/11/2009
Having been a Nero fan, my loyalty is on the wane. Their coffee is more to my taste than S'bucks or Costa, but the service and value for dosh is falling rapidly. For instance, at the central York branch at lunchtime today, service was dreadfully slow, depite there being only a moderate amount of customers, with only one fully trained member of staff in charge(and I remember HE was wearing a learner tee-shirt only the other day). I queued for am age, my tuna paninni took 20 minutes to arrive; it had obviously been in the toaster for all that time, was as flat as a digestive biscuit, and hotter than an erupting volcano, and presented without a word of apology for its condition or lateness !!!!