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“I have been with Prudential insurance for the last 10...”

written by Pjayamundo on 04/12/2010

I have been with Prudential insurance for the last 10 years. And never claimed for anything that wasn't my fault. Ive just put a complaint in about the service there giving me. Here's the story. I took fully comp buissness insurance out this time round instead of private. just so I had the cover i needed. Last saturday I curbed my car slipping in the snow this bent the wheel bad and also a support bar. not a costley job to repair. Less than £100 to do. But What I really needed was a car so I could still get to work and run my buisnees. I called them on sunday. they tell me Im not priority as I wasn't stranded at the side of the road away from my home and there were others that were that needed help first. They said they wouldnt be able to get me a courtisy car today as it was the weekend so I would have to call back on monday. I did this and they tell me that they can get me a car for wednesday. I said thats no good for me as I need to be on the road now. If I was to wait till wednesday that would mean 3 days off work. I said to them it wasn't right that I would loose my £200 excess + 3 days off work would make that a £550 loss to me. I said well my excess would now be £550 so what gives I asked. They tell me that they dont have to give me it immediatly and that when I next take insurance out with them that I should enquire about the advance car policy as that gives me a guarenteed courtosy car immediatly. I said to the guy how come you give me this info on the event of a claim and not when I'm buying the cover. He said simply WE DONT HAVE TO, I was fuming. Anyway the long and short of it is I canceled the claim and I got my local garage to fix the car and it cost me less that £100 to do it. and I only lost 1 days work. On wednesday I got a call from UK assistence telling me that they couldnt get a car over to me. I said no problem as It was canceled anyway, But this would of meant that I would have prob been without a car for about a week in total if I had of gone thru with the claim. Like I say I never claim. and have been with them for 10 years. I have put a complaint in but have they got back to me yet NO. I used to be happy with the Pru and trusted the company. But now I just see them as terrible now. I wont be going back to them next year... Very poor and very greedy indeed.