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“Appalling experience”

written by nickst17 on 13/02/2016

Brewer's Fayre, Broadland Business Park, Norwich. Went in and requested that we were not seated in the area with loads of kids. Were led to the conservatory which was full of kids, said we wanted a table where the re were no groups of kids........told they 'might' have another table as they had lots of bookings........the place was about a quarter full, if that. Ordered starters, they arrived - fine, then had to wait 40 minutes for table to be cleared. Ten mins later had to ask where food was........when it arrived, words failed me. Child's bangers and mash portion was the smallest I have ever seen and poorly presented. Hardly any mash but swimming in revolting gravy. Partner has lasagne........he asked for garlic bread but got salad. My mixed grill was supposed to come with 4oz steak........no steak on the plate. The waiter who served us was a joke.........smirk on his cfae all evening, full of his own importance and clueless about customer service.......and needs bringing down a peg or two. Adjacent table were served their desserts before their main course plates had been taken away.......you could not make it up. That aside, the place was freezing and looked a mess......nine of the chairs matched. The manager tried to sort it out but his inability to manage a team of people was evident. If the regional manager reads this, i would suggest that you act - soon!!!