written by guBurton342 on 07/02/2016
These chocolates used to be my favourite. Not anymore. The centres have been changed and the replacements are bland awful tasting. They replaced most of my favourites with cheap unrecognizable tastes. Where is the honey pot, the Turkish delight, and the caramel heart with a hazelnut? Find a new name and packaging for these cheap knockoffs, they are definitely not Cadbury Milktray signature chocolates. Or at the very least let consumers know that the flavours and original chocolates have been replaced. Sent a complaint to the manufacturer and received a rather pathetic response back saying sorry you were disappointed, we try very hard to ensure the quality is there. How untrue. If you really cared you would make the changes and refund my money, not try to pacify me with such a lame response! Shame on your response team. Better get some more training on how to deal with customers without being condescending.