written by jiwilson on 05/02/2016
Heart internet customer support is truly terrible. If you require a database restore..no problem,(although it will take hours of waiting). Any other simple technical problem with your website you will get zero assistance, the support staff are totally inexperienced, and will do the least they can do to help , and they will send pathetic non answers until you give up. If you have any kind of serious website (or any website you care about) that makes money for you then avoid at all costs as any technical error will resort in serious downtime for your site. Heart internet will provide no help so you need to be able fix your own technical problems or have a good developer on standby. Other providers will provide a much better service than this. Avoid Heart at all costs.