written by angelaferry on 05/02/2016
I bought a washing machine and paid for connection. Waited in all day, machine arrived 4 hours after allotted time slot. I had forgotten to pay for disconnection service so I phoned customer service and they told me the guys would disconnect it for me. The delivery men couldn't disconnect my old machine (I was refunded) so I was left without machine until I could get a plumber who could. Few days without machine already! First wash machine was leaking. Phoned boots who refused to give me a replacement (even though I contacted them before 14 day time slot) but instead put me in touch with Samsung who told me I would wait between 1-2 days for someone to call me with appointment. Eventually engineer came out who told me they would need the machine taken from the small room I had it in and it must be disconnected which they wouldn't do either. He also told me though that it is the retailers duty to give me a replacement. (which I already knew, but had got fed up with numerous calls to them, I had given in and agreed to go down the engineer route). I got back in touch with Boots, still no joy. I was promised they would phone back yesterday, they did but only to leave a message to say they would call me back TOMORROW so I am now in the process of dealing with trading standards. I took delivery of this machine on 18th January and have been all this time without a washing machine which I am finding very difficult with a family to look after. I would recommend not buying from this company if anything goes wrong you will spend many frustrated hours trying to get them to adhere to the law.