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“delivered to dock for a ferry that did not exist”

written by Kirbyca202 on 05/02/2016

6 holidaymakers of which 5 are pensioners were delivered to a very small dock on Rhodes to pick up a ferry to Tilos. We were informed by the captain of a day trip boat that there had not been a ferry from that dock at all in 2015.Two phone calls to the Olympic office eventually arranged taxis to an hotel. There we were handed a letter stating there would be a ferry the following day from the port of Rhodes. The hotel had no accommodation vouchers so after more phone calls a very reluctant local Olympic manager arrived to sort things. He like Olympic UK did not try to apologise nor offer any form of compensation. A complaint form was completed and letters to Olympic sent, still no full apology. Olympic and local staff still do not acknowledge that the ferry did not exist stating due to weather conditions ferries do some times cancel. No the ferry did not exist!
Olympic offered a £60 off a future holiday, however there is no way we would ever use that company again. Those who do would be well advised to check on line if flights and transfer ferries actually exist.
Be warned.

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