Written on: 04/06/2009
Just to let people know that after recently ringing TCD, I was told by an agent that they are not part of Virgin Holidays but only financially backed by Virgin money. They are 2 different companies even though they use the same flights, same car hire company and in some cases same hotel accomodation which I found odd. Obviously the risk of them going bust is obviously low now because of the backing of Virgin. As an ex happy customer of the old TCD, I, however I find their new policies strange and confusing.
I wanted to book a holiday to Orlando with TCD but wanted to use a hotel ( Best Western Lakeside) that was only available on the Virgin Holidays brochure . TCD will not book hotels that are not in both brochures which I find bizzare.
Still TCD and Virgin`s loss is someone else`s gain. If they don`t want my business I will go to a company who do