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“Booking to Dubai”

written by on 01/02/2016

I wanted some last minute sun to Dubai. the person I dealt with had previously booked a trip for me to Abu Dhabi and I remembered the excellent, responsive service so I came back to Destinology and I wasn't disappointed. He quickly came back with a couple of options for me and talked me through the hotels and flights. He replied to my emails almost instantly and proactively called me to take my booking on a Sunday when I was ready to book. He took all of the hassle out of making the booking, did all the research and gave me helpful advice on the hotels. My original option had gone up in price but he had proactively found me some other flight options which reduced the overall cost. One of the nights at the hotel was fully booked but he had negotiated a room upgrade for me so I didn't have to change hotels. He is an absolute joy to deal with and nothing was too much trouble. If only every company had great people like him whose passion is excellent customer service.