written by shirl313 on 28/01/2016
I tried to book a holiday on their website for a holiday, they accept the booking send you a confirmation, and then you hear nothing from them. After repeated telephone calls and emails they advised me they are not sure the hotel is available, they then leave you waiting again only to tell you the hotel is fully booked. I wasted nearly a week thinking the holiday was booked only to find it wasn't, I had then lost availability to the best deals with other companies as I was booking quite late. I spoke with the Manager who was most dismissive and unconcerned about his strange company protocol for confirming holidays which are not booked. They also changed the airline from Emirates to Malaysian airlines, so you are not getting the holiday which they are advertising online. I advise you to avoid this company.