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“Poor service and sales information.”

written by Southamptonobserver on 21/01/2016

Bought a dishwasher from Curry's. Paid a considerable fee for delivery, fitting and removal of old dishwasher. Asked sales staff if I had to do anything. Answer was "No, the engineer will sort everything out".

First delivery date was not possible.Spent 25 mins on hold before I could rearrange delivery.

Unfriendly 'Engineer' and mate arrived 30 mins late in a beat up white van , pulled out old dishwasher and announced that the original water pipe wasn't long enough so he couldn't fit the DW. Couldn't understand why a decent firm wouldn't carry spare pipes in their van but they didn't so I had to tour the local DIY stores to get a longer pipe PDQ while they waited. Managed to get a rather long replacement which 'Engineer' fitted but didn't cut to fit so there is plenty of spare pipe. Took original pipe with him so I cannot be sure that wouldn't have fitted.

'Engineer' then stated that electric cable wouldn't reach plug socket and suggested that we used an extension cable. Not very happy about the safety of this idea, but when dishwasher was fitted the cable reached the plug socket with plenty of length to spare. Began to wonder about water pipe.

Engineer left without testing the dishwasher. Sales staff at Curry's had assured us that test would be done.

Contacted Knowhow and, after 15mins, on hold was able to register a complaint. Received a totally unsatisfactory reply by e.mail today with no offer of payment for the pipe,my petrol or my time.