Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3831489

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“the worst ever”

written by beShaffer188 on 18/01/2016

i had phoned (which cost me £2 at least) and got it sorted.
That DX delievery is the worst i have ever come across ! I strongly recommend Debenhams to avoid using it.
(1) they deliver from 8:30-6pm that means I am totally housebounded for the day or take the risk to deliever to work but may arrive after my working hours.
(2) why i have to pay extra £6.70 for half day delivery ? It is a rip off !
(3) i was out to pick up my daughter from school and left the phone number for the driver to phoned me. He refused to wait for me for 5 mins and asked me to arrange re-delivery. FYI it was already a redelivery. Whats a waste of money, admin, time and effort ???!!!
(4) the DX website doesnt work !!!! I cant arrange time and date easily. There is no other option for pick up at depot, as far as i concern, it is not something i could easily found on their website
(5) the phone up arrangement was a complete joke !!!!!! The audio recognition didnt allow me to choose to talk to an agent but keep "assumeing" a date for me. I needed to keep saying NO ! NO ! NO !!! to get to an agnent !!!
(6) after connected to the agent, i still need to repeat all the identity numbers, phone numbers, post code...etc which i had already wasted time keying in my mobile during the audio customer service.
(7) the agent had no idea where the depot at glasgow was but had to find it out for me...
The delivery service is so rubbish that i found it unbelievable !! I needed the laptop to sit for my exam. I ordered it 3 weeks ago but the delivery time didnt allow me to deliver it to work (as it may deliver after my working hours) or home to my convenience, even i took a day off waiting for it.
I will never buy anything from Debenhams or any other company if they are using DX delivery. End of story.
Thank you for reading it.

Was this review helpful? 0 0