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★☆☆☆☆

“Not a Great Experience, Not Good Value & Terrible Service”

written by CristianMcNamara39 on 17/01/2016

Awful Experience with First Utility...Two Successful Complaints to the energy Ombudsman in les than two years!

* Overcharged (FACT)
* Random Billing (FACT)
* Wrong Tariff Applied (FACT)
* No Billing generated for nearly a year (FACT)
* Online Account has never worked properly (FACT)
* Unable to submit meter readings online (FACT)
* Rude Customer service to us (FACT)
* Not Cheaper than our previous supplier (FACT)

Both complaints to the Energy Ombudsman upheld and First Utility held to account fully for First Utility's failure to deliver a decent level of customer service to us. FACT

We simply do not have a good word to say about First Utility as our experience was terrible. FACT.

First Utility reported us for telling the "Honest Truth" and warning customers because of our experience.
Thank you First Utility!

We are decent honest people that do not complain for the sake of it but we did feel compelled to tell our story about First Utility.

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