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★★★★☆

“Genesis Croix De Fer Ti”

written by SheaFaulkner on 17/01/2016

Ordered this bike online at a very good price on the 3rd of January, saving of around £400. Site said the bike was in stock so payed for next day delivery. Bike clearly was not in stock as non of these bikes had been released in the UK. Bike arrived yesterday the 14th of January. A lot of chasing by me including an email to Genesis who put me in the picture as to when to expect bike.

Bike arrived in good condition except some hazing on the carbon fork. I will contact Genesis under the warranty to sort this out. Also the front eyelets for mud guard will not take standard mudguard without some modification to the guard, they are not at the bottom of the fork but a third of the way up! Bike Depot sent a set of mudguards they recommended but will beed to do some modifications to get them to fit!

Overall very friendly and helpful staff but they perhaps could have been a little more proactive and advised me the bike was not actually in stock rather than have me call them several times to get to the bottom of the problem and some idea of a delivery date.

That said bike was delivered promptly once it came in and at a very good price. Overall happy with their service!

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