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“very disappointed ”

written by tnGallagher131 on 13/01/2016

Booked a hotel with this company for 2 adults and 2 children. It was quite an upmarket hotel so was excited. On arriving at hotel we were placed in a box room with 1 bed. I emailed the company who informed me i hadn't ordered a cot for my baby. There was no option for this but I asked about my 11 year old daughter. The company then changed their minds saying I'd just ordered a cot and no bed. I hadn't done any of this, I just booked a family room. I emailed them once again and they informed me in their small print they can't guarantee the room we book and that some hotels don't give extra beds to children up to the age of 12. For the price I paid it was definitely not worth using this company. We wouldn't of stayed but couldn't get a refund as we'd gone through thus company as apposed to directly through the hotel. The company didn't seem to want to help.

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