Report Abuse

Report this review to the Review Centre Team

Here at Review Centre we work hard to make sure we are the best place on the internet for honest, unbiased consumer reviews - we are grateful for your help in keeping us that way!

3822261

Why are you reporting this review?

If you represent this business why not claim your page by creating a Free Business Account where you will receive improved review monitoring functionality.


★☆☆☆☆

“Customer service non existant”

written by Supermum007 on 12/01/2016

Ordered a comic,Haunted Mansion, for my son who had been looking for it for a while and was so excited he finally found it in this country, as he had only seen it on American websites. It cost almost £30, but he saved up for it and asked me to order it for him. Order was accepted, e mail confirmation received.Several days later, received e mail to say that order had been cancelled,with the excuse that supplier cancelled the order! Weak apology for 'inconvienience'.My son is devastated. I contacted customer service to ask why they advertise things that they can't actually supply, got e mail back again saying not their fault, it was supplier. Wouldn't give me suppliers details. Really didn't care that they upset a child!
Not the first time I have experienced problems with attitude of customer services. In the past they have taken order and money, then not delivered goods for months, due to supplier problems. They always blame suppliers. In my opinion, they should not advertise anything they don't have in stock or can be certain of getting. I have spent a lot of money with this company, but won't be spending anymore!

Was this review helpful? 0 0