written by nicola85 on 11/01/2016
Wish I could give 0 stars. Spent a small fortune on home decorations only to open the paint cans a few weeks after delivery and find they have been severely damaged in transit and there is paint leaking everywhere inside the boxes. Unusable and a complete waste of money. Contacted customer service and was told by some jobs worth that they won't do anything because of the time frame. I realise there is a return policy but this is not set in stone. You have made a mistake and you should rectify it. I have a legal right to exchange a faulty product even outside of the time frame in your return policy. Absolutely disgusting, I'd expect that attitude from a budget shop but not a company like Laura Ashley. Never again, wasted my money. Appalled. Will be telling everyone I know.