written by deHarvey58 on 06/01/2016
Mum and I used these people during a trip to Marrakech. The first transfer to our riad was rubbish. When we got to the airport we had no idea where the driver was, and nobody from the company let us know. We had to go to the information desk to find out. Then when we reached the riad's area, our driver didn't even know where the riad was and had to ask someone else.
Our second and last experience with them was when they were to collect us from our riad as we were informed would be the pick-up point. We waited past the time they were supposed to arrive and had to ask our riad Receptionist to contact them about their whereabouts. They told him they were at a point nearby. We walked to the place they were supposed to be at, and found nobody there. We gave up waiting and spent an extortionate amount of money on the next taxi we saw as we were afraid we'd be late for our flight.
We complained about all of the above and were told that as a 'gesture of goodwill' they would refund us £3.70, 25% of the fare, AND CREDIT IT TO OUR NEXT INVOICE. We will only get this measly 'refund' if we use them again. It's an absolute joke. We will NEVER be going near this so-called company again and we seriously advise you not to either!