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“Bad customer servise”

written by Claudial111 on 31/12/2015

I went to the shopping in Zara Westfield London.I took my shopping to the casher first I asked her to check one shirts price but the shirt had no tag,she had no idea how to use the system when she scanned the shirt she couldn't delete the item and stood there for a good few minutes, I then joined the line agin and went to another counter to pay. That person made me laugh again he couldn't speak proper english, he scanned one off my shirt and I noticed the dress belt was missing I showed him the fittings for the dress belt and he refrained from taking my concerns any further. I then requested to speak to the manager and once the manager came then she offered me to either buy the item as it is or she would send it away herself as a faulty product rather than offer me some kind of discount or replacement as a manager should do when dealing with a customer in need within a retail environment.

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