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“Refund policy over Xmas Period”

written by Sanchez258 on 30/12/2015

I bought my son a high end branded T shirt on 12 Dec from HoF, and gave to him as part of his Xmas gifts on Xmas Day. He tried it on 28 Dec, bit it was a small fit (XXL, the largest the brand does, which fitted my husband who is a standard medium!).
I looked at the receipt, it only gave 14 days for a refund, the last day being 26 Dec!

I thought the last day must have been a mistake and duly took it to the store on 29 Dec, only to be told by a junior member of staff that I could not have a refund, just a gift card. I then spoke to a manager who just reiterated that policy. So I had to accept the gift card.

Not very happy with that at all, I know that legally they are not obliged to refund goods if there is no fault, but surely they would want to be in line with their competitors' policies from a customer goodwill point of view?

I have been a loyal HoF customer in the past, now I will only shop there as a last resort!