written by themanclad68 on 22/12/2015
Booked and paid for a flight with the intention of flying in February 2016, (the flight was booked and paid for in November 2015). Due to change in circumstances asked to either amend or cancel the flight and was simply told neither was possible as the price I paid was a 'promotional' price even though there was no real difference in the cost from other internet flight comparison sites.
Checked the amendment section as well as cancellation section of the booking confirmation and it says BOTH are possible with a 'fee' but very negative 'assistance' offered when called directly and now because I cannot fly on the original dates have 'lost' the entire cost I'd paid.
NOT AT ALL HELPFUL AND ZERO CUSTOMER SATISFACTION SKILLS....WILL NEVER USE THIS COMPANY AGAIN....AVOID!!!!!!