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★☆☆☆☆

“Avoid this company like the plague !”

written by on 18/12/2015

I placed a telephone order early November for a Nordmann fir Christmas tree selected from their glossy catalogue, to be delivered W/c 7th Dec. By 13th no tree had arrived ! Phoned customer services six times on successive days since then to be repeatedly told the tree had been dispatched to the couriers on 8th (they use Yodel who also have a terrible reputation). No concern from T&P customer service who failed to track the dispatch and lied to us constantly saying the tree is on its way. £65 was taken 2nd Nov by Credit card but by 18th Dec STILL NO XMas tree ! After a distressingly fraught week, numerous phone calls and waiting around until 9pm each night in hope of a delivery I have requested a full refund and judging from other reviews, it remains to be seen if this is forthcoming. Do not waste your time and money on this farcical company who take your money under false pretences. Off out to find a Christmas tree now !

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