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“Appalling company avoid at all costs”

written by on 17/12/2015

I recently booked 3 return flights with Opodo to Fuerteventura, the booking went through fine and etickets were issued. When I checked my credit card statement they had overcharged me and refused to refund me until I showed them a bank statement showing that they had done. It took a while but I eventually got my money back. A few days later I had to cancel 1 of the return tickets as one of the travellers was too unwell to travel. I contacted Opodo through their premium email service for which I had paid extra, and was informed that with the return flight that was with Thomas Cook Airlines, there would be a cancellation fee of £90 and I would receive the balance within 2 to 12 weeks. I actually received it within 5 days so all good here. The issue was with the outbound flight which was with Ryanair(although booked through Opodo) I was informed that I needed to contact Ryanair direct for the cancellation and refund, which I duly did. Within a week I received confirmation form Ryanair that they had refunded the full amount paid, but they had refunded it to the card that the payment was made from, yes a card belonging to Opodo.
I contacted Opodo again explaining the situation and forwarded them the cancellation and refund notice from Ryanair, asking them to forward this refunded amount to myself.
I received a reply stating that they cannot accept the document from Ryanair in its current format(delay tactics I'm sure) And said I need to contact Ryanair again to get the document resent in PDF format and then they will be able to look into it further.
I have done this, I have had a reply stating that they have received my email, but since then nothing.... I have resent on numerous occasions but it seems now they are ignoring my emails.