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“The worst online shopping experience of my entire life”

written by cmw2175 on 16/12/2015

GENUINELY THE WORST - I ordered a gift card online as a Christmas present. The next day I was called and told that I needed to give my date of birth in order to complete the order. Having already paid by credit card I found this strange, and said I did not want an account. They said they would cancel the account after this purchase. I then emailed Next to give them some feedback about their system which I found ridiculous. Their response to the criticism was to ask for my date of birth, they cannot discuss customer experience without it apparently. A week later, when the gift card had not arrived I telephoned, spoke to approximately 400 people (this may be an exaggeration), each one of whom wanted my date of birth ,my shoe size, inside leg and every address I have lived at since birth. It turns out that they had taken my money but had not sent out the gift card and in order to refund me they now needed my bank details. UNBE-F******-LIEVABLE!!!!!!!

To be honest I could have lived with it all if the customer service and attitude were anything other than unhelpful and rude. They clearly do not value their customers at all.