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“Appalling, go there to ruin your wedding”

written by Barkeran213 on 14/12/2015

We ordered four suits from the Liverpool St shop for our wedding. Over our visits, half of the staff seemed competent, half didn't. But the whole company is a joke.
Over four suits there were three major mistakes.
We provided exact measurements five months before the wedding, double checking nearer the time. Still, we found out that the trousers for the two dads and the best man were "long" when the measurements meant they should have been "short". We picked up on the mistake ourselves on paper and this was rectified...still, when the best man and my husband's dad went to try...The trousers were "long" and therefore too long. They had to send for short ones to be delivered later. Still, we had time and it was ok.
The worse came as my dad (bride's father) arrived in the UK three days before the wedding. We picked up the suit and then realised that the waistcoat was at least three sizes too small. The rest fitted perfectly but the waistcoat would have fitted a schoolboy, not the large man who fitted in the large shirt and jacket they had provided. We wouldn't have thought they would make such am obvious mistake. We were leaving the following day for the wedding, 2hours away from London.
In the morning I called the customer service at 9am and a lovely lady (who didn't apologise but fine) said a new waistcoat would be delivered at our home before noon. Even two waistcoats to make sure one would fit. I gave the measurements again to be sure and waited. Nobody came at noon. A long list of phone calls ensued while we were waiting with the car loaded. Every time a new person told me the delivery van was ten minutes away, stuck in traffic. Once, twice, three times. At 1pm I tried to tell the person on the phone that this was becoming very stressful and they hung up on me! At 1.30pm the van finally arrived. And guess what... Both waistcoats were still too small! I called again and I had the first and only "sorry about that", which was really appreciated. They said they didn't have anything bigger in stock and didn't seem to think it was unprofessional to have nevertheless accepted an order five months earlier if they knew they couldn't fulfill it. I finally had a man on the phone who said they might have a backless one which could work. Hurray! But, I said: it was now 2.30pm, we needed to leave, all our guests had arrived at the venue and we hadn't departed yet! The wedding was the following day in the morning and we were late for the small rehearsal of the evening. Moss brothers offered to deliver to our venue that evening but first wanted to charge us. True, it's a two hour drive but they made the multiple mistakes! Still, they eventually confirmed this would be free of charge.
Last but not least: they eventually delivered the waistcoat, if delivered is the word: someone working at the venue (a mansion with wide fields with sheeps etc) found a small cardboard box dumped between two sheeps, over the wall of the property. No name, no note, nothing. They opened it before throwing it away and realised there was a waistcoat in there and brought it to me. Unbelievable!!
So in the end it worked fine but the level of amateurism and lack of care is beyond belief. There are a fee competent people in there but the company itself is appalling. Clearly they know they're making their money out of people coming for a one off event and don't care about keeping or even pleasing customers.
Avoid at all costs!