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“This company is a Joke.”

written by Nevillebf400 on 13/12/2015

This has been my worst ever experience of online shopping. We ordered a New World Gas Cooker 3 weeks ago and booked the delivery and connection for December 12th. On the morning of the 12th we received a text message to say that the delivery would be between 3pm and 7pm. all good so far. 30 minutes after the text message my wife took a call from KNOWHOW to say that the item had not been delivered to them by the manufacturer and they would let us know when they would be able to deliver it to us. I was out when we received this call and decided to ring KNOWHOW and find out what was going on. After waiting on the line for 25 minutes I finally got through to a machine asking me to press 1 for this and 2 for that, and after another 5 minutes I eventually got through to a human voice. The lady was very polite and after some investigation from her she explained that the cooker was in their stockroom in Lincolnshire...... so it was available but they were not going to deliver it. She then came up with some other dates for delivery which were not acceptable to me so politely I told her what they could do with their cooker and explained that I would like to cancel the order. She proceeded to cancel the order and explained that I would get an email confirming this; as yet I have seen no email. She told me that the money(which they have had for the last 3 weeks) would be put back into my account within the next 3 to 5 working days, I explained to her that it had only taken them seconds to take it out of my account so why couldn't they put it back in seconds, apparently it’s down to the banks. I just wish I had read the reviews before I had ordered from Currys, as I said at the beginning of this review it has been my worst ever experience of online shopping and I will never use this company again. I'm afraid if they don't sort themselves out very soon they will go the same way as that other famous electrical retailer COMET.
Would I recommend them.....? MOST DEFINATELY NOT.

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