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“USE AT YOUR OWN RISK – here's my experience so far:”

written by Briannas282 on 13/12/2015

8 Dec 1:pm - booked tickets through their site and paid more than $4,000 on my credit card. Within minutes got email - YOUR REFERENCE NUMBERS BYOjet Reservation: BYO361XXXX and Confirmation Code(s) XXXXX - 7 mins after that another email "Your flight unlocks exclusive discount hotels" cross selling more. THEN another email Subject: "Fare / Flight not available" which went to read "Thank you for choosing BYOJet. In this instance your booking is not able to be confirmed by the airline and cannot be ticketed." and then offered two options - "OPTION 1 The following alternative itinerary below may be a viable option for you" and then tried to switch me to another airline and "OPTION2 Cancel this booking request and a refund request will be sent to our accounts department for processing. Please note this may take 5-7 business days to show in your account depending on your bank’s processing times."Well this seems like a classic bait and switch practice which is actually illegal under Australian Consumer Law - they did offer flights for the same price so technically they might get away with it, but it is not the airline or the times I wanted but they still took my money under false pretenses and claim it will take 5-7 days to refund when they took it at the click of a button - within half an hour of getting their email I asked "please cancel and refund asap" It's now 4 days later, no refund yet and no space on my credit card (because of their $4k+ charge) to book the flights I need with a reputable company/travel agent. My Bank does not take 5-7 business days to process a refund - Their "Accounts Department" is taking far to long to refund the money they stole.

AVOID THEM LIKE THE PLAGUE