written by ppphh on 10/12/2015
I ceased using gas in June 2014, final gas read to this company the following month, I retained electricity supply til November whe the deal ended then moved to Extra Energy for my fuel. At the changeover I was owed 529 pounds for overpayments made to First Utility - it is now December 2015 and zero amounts have been refunded to me. Instead I have been receiving monthly requests for a meter reads and a number bills detailing gas usage throughout the year - for a meter they removed in February. I have at present a case manager, in the employ of First Utility, who today finally acknowledged the meter removal. This is after a lot of back and forth over the year and various false promises and statements made by them regarding a refund. They even sent a man out to read the meter. The worrying thing for me is that I now face the situation without help from the energy ombudsman as they will not entertain scenarios which are established more than nine months previous. I am flabbergasted, the truth is if I had owed them the money I would have found myself in court som