Written on: 19/01/2011
As other people have said Citibank have terrible customer server. You end up waiting for ever to talk to someone in India over very poor telephone lines.
They do not appear to read the notes of previous calls and messages or maybe they just don't make any.
Our most recent as yet unresolved issue was caused by Citibank sending correspondence to an address that does not exist and then locking our account because they did not respond. After many calls we got them to change the address back to our actual address but they have still not unlocked the account
They also will not provide details of how to make a complaint which I think is against banking rules.
It's just not worth it.