Written on: 23/12/2010
Do not use Citibank. I've had the misfortune to use them for 10 years. Consitantly awful customer service, even when I switched to their gold account offering. The indian call centre is a nightmare to deal with and when I have had major problems the account managers in the few London branchs seem equally useless / powerless to actually sort anything out. I ultimately ended up speakign to some kind of compliants resolution department who were equally useless. In the end after repeating my last issue over 10 times to call centre/london based manager I gave up. After years of frustration but lack of time to move all my banking over, I finaly switched last summer. I moved to First Direct and the difference is massive. Responsive, capable customer service based in the UK make banking a relative pleasure. This is the first time I've written an online review but I'm so angry over my experience with that I feel compelled to warn anyone else from using them. Do your self a big favour and stay away!