written by Magdalena121 on 04/12/2015
I spent quite some time looking at rental cars and charges and I specifically wanted a fuel policy that as full to full. I chose a car through Holiday Autos even though it was actually more money to hire the car in the first place to have the full to full fuel option through the site. At the rental desk they forced us to pay for a tank of fuel on credit card up front. I told them it was a full to full policy and I had never been anywhere in the world where you were charged and then refunded, you would usually only be charged any money if you didn't return the car full. She said this was not the case and I could only take the car if I paid for the tank of fuel. They were quite rude. On our return we didn't get a full refund of fuel. I am absolutely disgusted and furious as I spent so long looking for a full to full policy to avoid any hassle. I contacted Holiday Autos and they were not interested in the slightest, their customer service was rubbish. They are quite happy to let you book through them fraudulent car hire companies!! BEWARE VERY AWARE!!! Also beware that Holiday Autos and Car Trawler are the same company and the car hire company in Spain was Goldcar.