Report Abuse

“Talkmobile can ruin your life!!”

written by TheSpaniard on 28/11/2015

Reading the reviews today at Trustpilot, this seems to be a common practice by Talkmobile with their customers.

I purchased a £7 capped monthly contract for my teenage daughters phone at Carphone Warehouse for text/data only last year. This has worked fine for some time when I received a bill in June this year for £270. I immediately contacted Talkmobile to be informed this was due to data download for 72 hours and 0 minutes. My daughter rarely ventures out and the phone stays at home on schooldays. It is mainly used for Instagram/Snapchat with her friends with no gaming or other apps on phone. The phone uses my own home broadband/wifi hence why the £7 cap has not run over in previous months.
After heavy discussions, Talkmobile agreed to remove 25% (£77) from bill though still failed to provide any answers to my questions and expected the bill to be honoured. I have realised they have been adding £12 monthly to the unpaid bill hence the £77 is back with interest and Experia confirmed I now have bad credit as Talkmobile reported the default on the bill.

I have contacted them this weekend with further questions, all of which they could not answer and still expect the bill to be paid without any evidence.

a) Why did the capping service not work?
b) Why was there no warning whatsoever on my daughters phone
c) What was downloaded. The technology will be there to provide the answers

Despite providing no answers nor accept any discrepancies on their behalf, they will not budge and will not close contract until outstanding bill has been paid. This seems to be modern day crime hiding behind a contract to flex their muscle.
If a stranger knocked tonight demanding £300 without having to provide any evidence of why you owe them, you would call 999 but it appears I have no choice but to pay the bill for the sake of good credit.

I can expect a prompt message informing me how sorry they are and to contact them but given what I have been told twice now I know it will not make any difference if they are unable to answer the questions relative to the complaint. I have obtained the email address for the CEO/owner and considering a formal complaint down that road.

Be warned if you are considering this provider.