written by lindacaswell on 24/11/2015
I went into leckwith Cardiff and ordered and paid for an item, Delivery was to the store It stated 3 days but they would ring, no call after 10 days so I rang and was told its in 20th Nov, Went in today 24th but it wasn't in the shop. I told them I needed a refund as I needed the item by the 27th.
But was told even though I paid for the item at the shop my refund would be from head office !!!!! Plus I dont get a receipt! I said I wasn't leaving without a receipt head office then emailed the shop but the receipted stated my refund was put on a gift card. I told them I needed a receipt stating it had gone on my debit card as that's how I paid, head office said I would have to wait up to 20/30 mins if that was the case. By now 1 hr later I'm also late for work. So before you buy in any of their shops just remember if you need a refund you wont get 1 in any hurry plus it might not go on your card but a gift card. The worsted shop i've ever had a refund from, even the MANAGER said he could do nothing. Then don't take our money !!!!!!!!!!