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“1100eur DEPOSITE TAKEN”

written by Adeline404 on 19/11/2015

We went to Sicily for 5 days. In Catania airport they give us a very old car, dammages everywhere and 158000km. the second day the car broke down, we had to go back with a truck and they give us another car in even worse conditions. we gave them back at the day 5th and I went back home. I checked my bank account and surprise! the 3d day of the trip they charged the full deposit (no retention, charged directly) 1100eur. I claim to the bank and also the website company Atlaschoice in uk but they didnt do aboslutely anything and after claiming many times for an explanation, the OS Car Rental sent me an invoice for dammages in the 2 cars for the exactly amount of the deposit 1100eur coincidence!! also they charged 250eur for the truck as they said it was our mistake and the car havent any problem. We left the cars in the exactly the same conditions as we received them with no dammages. Very strange that they charged the full amount on the 3d day instead of the 5th day or later. They may read the future and see that I would return it with dammages for exactly the same amount of the deposit. very smart people. We have made a complain with my bank and also with the consumer protection of my country. But I havent received any news. I just leave this message to advise everyone who is going for holidays to Catania. BE AWARE of this company. google it first and you will see many like this from them. It seems that they change the name of the company every couple of years. before was CAR HIRE 3000 and is known as well as OS AUTONOLEGGIO. I cant believe the authorities in Sicily havent closed the business yet. BE AWARE of Atlaschoice in UK if you rent the car with them. They wont help you at all and you will lose all your deposit.