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★★★★★

“Scepticism washed away!! Thanks guys :) READ THIS ONE”

written by Kimimonster on 18/11/2015

Overview:
• CALL THEM before you order online.
• Call in the morning to guarantee a quick answer.
• Freephone number• A really friendly, helpful team
• Genuine items
• Quick postage ( on over £100 spend)
• Great prices, well worth it! :)

(It's worth reading on as well, sorry it's long!!)

*This review is my honest view and I am not connected to Outdoormania in any way other than being a happy customer wanting others to experience the same!*

After reading the reviews on this site, I was understandably sceptical about whether I could trust outdoormania.

HOWEVER!

I called up the lovely people who work there and spoke for a while about what I was looking for, having looked it up online first. They confirmed that they had it in stock and reserved both sizes for me until the next day.

On the following morning my family called up and bought one of the sizes and it arrived well packaged the very next day, which happened to also be a Saturday!

On to my review:

I can't recommend these guys enough; they were so helpful and friendly to me and the prices are incredible. They have a warehouse and shop in Yorkshire and all their items are genuine. I asked them why some of their reviews were poor- the bad ones are mainly regarding items running out of stock after being purchased as the biggest irritance- and they replied that they have only just begun using a stock checker online and it isn't working well enough yet. They do have a banner request when you are ordering (before you pay) asking for you to call them to double check stock, which a lot of people obviously don't bother to do and then get irate because they are told there isn't stock. Read, people!

So my advice when ordering from these guys to ensure happiness and satisfaction for all involved:

1.a) Talk to a person- call them on their freephone number (01484 817456) and stock check. Then either order there or mention your name to look out for in online orders.

1.b) Call in the morning- there's someone answering within moments, it gets a bit busy in the afternoon and after 3.30 is a no-go (phone line closes at 4.)

2) Offer to write a good review if your goods arrive on time and as stated, they will really appreciate this and it will stand you in good stead.

3) Asses sizes- I tried on the items in a local shop (that was retailing the same coat for £50 more!) before ordering- hence reserving two sizes!

4) If you need your order to arrive quickly then let them know why and they'll try to help. If it's over £100 and it states on the item page that next day delivery is available, remind them of this politely just to make sure.

And as an aside:

4) Whenever you buy anything from anywhere, make sure you fully read all on the order page before you proceed- it could have made things a lot easier for some of the other reviewers on here!

So anyway, thanks to all the team at Outdoormania, I hope this review helps to give you the credit you deserve :)

(24 year old savvy female buying a Barbour Utility jacket at vastly discounted price!)

Ps : I love my coat- thank you, thank you for getting it to me by my birthday!!

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