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“I called Customer Services as a result of an incident...”

Written on: 19/09/2006 by jmw2002 (1 review written)

Good Points
Restaurant I used it in, changed attitude when they saw the card

Bad Points
Customer Services is appalling. I was declined on a £150 purchase from Marks & Spencer. So much for no pre set spending limit. Perhaps it should say, no spending limit. I have now asked for a refund as I have no confidence in the card

General Comments
I called Customer Services as a result of an incident described below. The service I received was appalling. They refused me access to a Supervisor and said the best they could do was provide a call back within 24 hours.



I was declined on a £150 purchase from Marks & Spencer. So much for no pre set spending limit. Perhaps it should say, no spending limit. I have now asked for a refund as I have no confidence in the card