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“Awful experience with this Chinese Company”

written by TheBastow on 10/11/2015

I ordered an £224 camera from eGlobal UK - and it arrived severley damaged.
The likelihood is this happened in transit, but my experience of trying to claim a refund has been horrendous. eGlobal have been of appauling. I must have sent them over 50 emails to which they responded to only a handful.
In order to claim a refund they had to contact the courier and request this on my behalf. For some reason they would't do this. Eventually after 2 weeks of chasing them they got round to doing this, but kept the money and didn't tell me! I only found out by calling DHL in China!
So I had to raise a dispute through PayPal - and this finally caught their attention.
For some unbeknown reason they made me return the damaged item to them and as they're based in China this cost £20! They were only going to refund me $25 for a camera I'd paid £224 for, but when I upgraded dispute to a paypal claim they offered me a full refund.
It has taken a total of 6 weeks to get my money back and countless emails. I am still £20 out of pocket due to postage costs, but I am going to write that off.
Be very wary when dealing with these people. I certainly won't ever do so again.
Also, despite their best efforts to look like a UK company they are in fact based in China and have no customer services contact numbers.