written by Jasminey306 on 03/11/2015
I was interested in a car that was only one year old and apparently belonged to the owner of the business. It had apparently been lovingly cherished and he was the only owner. We had almost agreed a sale, when the rude salesman told me I had to pay an additional £550 indemnity insurance. I queried this and was told it was to cover the cost of the warranty. When I pointed out it was still covered by it's manufacturer's warranty, he checked and said yes it would only be an extra £150, this was to confirm there was no finance outstanding, the mileage was correct etc. I said I could HPI check it for a lot less, but he was rude and arrogant, insisting I had to pay this, as they had already paid it. There was nothing stated anywhere on their website about this payment and I was told it was on the invoice. I said this extra cost should be shown up front, as I wasn't likely to see the invoice until the time of payment. He got very rude and angry and just said that is the price of the car, you can either pay it or go away. You can imagine what I chose to do!!