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“From ok to one the worst airline in Europe”

written by Darrell322 on 01/11/2015

A company is always the reflect of its employees and it is the case with KLM.
It used to be a fine airline few years ago.
I don’t know what happened but it went from fine to a total nightmare.


1st bad experience: Trying to defraud customers at Hamburg airport.

In the past, luggage were included in the rpice of the flight at KLM, but the last few years they have decided to go “low quality, high cost and low service” like all the would be Ryanair out there. As a result, passenger have now to pay extra for their normal suitcase.

I used to fly from Amsterdam to Hamburg with them, until I realise that the desk attendants in Hamburg were in league with one of their “business partners” Havas to try to overcharge passengers on luggage.
Under false pretences, they try to increase or even double the displayed prices. Most passengers don’t check for real online prices when they are at the desk at the airport, they believe the employees.
But it appears that they overcharge! And it is not done by KLM directly, for booking & paying for luggage, they use Havas, a completely private company that has nothing to do with KLM.
Obviously some desk employees at KLM and Havas are in league and send to Havas customers giving an inflated price.
Then at the Havas desk, they collect the money and probably share it afterwards with their accomplices.

Problem is I found out, and I showed them the real prices, call for a manager and they had to decrease the prices to their real values. But asi said, most people never check.

2nd bad experience:

A flight booked two month before, arriving at Amsterdam Schipol airport going to Hamburg, I was put on a waiting list! When I booked the flight 2 months earlier, choosing my seat, this flight was empty at the time. But I was the one on the waiting list!!!


3rd nightmare with KLM.

Coming from Hamburg to Amsterdam. Arriving early at the airport, I received a sms informing me that the flight was cancelled due to “fog in Amsterdam.
I went to the desk and rebooked for the next day.
When I checked later online on weather forecast websites, I realised that there was no fog in Hamburg, no fog in Amsterdam or anywhere else in northern Europe.

But the worst was to come. In the evening, I received another sms informing me that my rebooked flight for the next day has also been cancelled with the same fake reason of fog.

I check again the weather forecast on different website: clear sky, calm wind, 5 km from Hamburg to Amsterdam, London to Oslo.

I can only conclude that KLM lie to their passengers, hate me and hate their customers, and that their main goal of KLM employees is to lose their jobs and have the airline be closed.

I will help them in their mediocrity and lies by not flying with this pitiful company anymore.